Frequently Asked Questions

Satisfaction Guaranteed
Your satisfaction is our main goal. We want to make sure your event is the very best it can be. We want to make you a customer for life. If you do encounter any problems, Please contact us immediately at 334-220-1555.

Privacy
Your privacy is important to us. Your personal information will, under no circumstance, ever be sold or otherwise distributed.

Delivery
Free Delivery is included with your rental for locations under 15 miles from our warehouse in Millbrook. Delivery is calculated during checkout. We service a 30-mile radius from our warehouse, for large events please contact us 334-220-1555

Sales Tax
Rental fees do not include sales tax of 9.5%.

We only accept checks from registered businesses and organizations. Personal checks are not accepted."

What are the rental hours?

Weekend deliveries are between 7 AM and 1PM. These times may change under certain circumstances. Weekday deliveries are based upon event time.

How long is the rental for?

Our standard rental of the inflatable is for a full day. It will be set-up and ready for at least 8 hours. When booking online the “start” time is the time you plan to start your event. We will text a day ahead to confirm someone will be home to accept delivery. We will also call/text when the delivery is enroute.

Are Inflatables safe?

Yes, they are designed with safety first. They are made from a fire-retardant material with safety netting all around. If you follow the rules provided, these units are very safe. All safety rules and guidelines will be reviewed prior to use. All units will be staked into the ground for safety; if the unit will be set up on concrete please make sure to let us know ahead of time so we can provide sandbags to secure the inflatable.

What if it rains or bad weather?

If you cancel prior to delivery, you will not be charged a cancellation fee, if the weather is determined to be bad. However, once the unit has been delivered, NO REFUND will be made. If you suspect bad weather, we ask that you cancel prior to delivery, or have an alternate indoor space available. In the case of high winds upon delivery, a representative will determine if it is safe to setup the unit. If this occurs, you will be released from any financial responsibility.

What type of payments do you accept?

We accept cash, business check, money order, MasterCard, Visa, American Express, Discover, PayPal Cash App, Zelle Apple Pay and we now accept After Pay. If using After Pay please notify us at least 24 hours prior to your event, and we will create an invoice.

Do I need to pay a deposit.

Yes, a 25$ deposit is required. The deposit is non-refundable. However, if cancellation is 10 days prior to your event the $25 can be used in future use within the next year.

What if I do not have electricity?

Electricity is required to power the blower units. We provide extension cords. If you do not have power available, we can refer you to companies that offer generator rentals.

How far in advance do I need to order?

Rentals are on a first come first served basis. It is wise to get your reservations in early to be guaranteed your inflatables or dates are available. If you do have last minute needs, we will do our best to accommodate you.

Can you set-up in parks?

We are able to set-up in parks; there is a $100 park rental fee. Keep in mind some parks do not have power and will require the rental of a generator.

Can I pickup an inflatable?

We prefer to deliver all products, so we can place them in an area that allows children to play safely, and ensures the product will not be damaged. Our prices include delivery and setup. Please call us with any questions.