Frequently Asked Questions

Satisfaction Guaranteed
Your satisfaction is our priority. Our goal is to make your event easy, enjoyable, and memorable from start to finish. If you experience any issues with your rental or service, please contact our team immediately at 334-220-1555 so we can assist you.

Privacy
Your privacy is important to us. Your personal information will, under no circumstance, ever be sold or otherwise distributed.

Delivery
Free delivery is included within 15 miles of our Millbrook warehouse. Locations more than 15 miles away may have a delivery fee, which is calculated during checkout. Standard rentals are generally available within a 30-mile service area. Our mechanical bull and large-event services may be available beyond 30 miles—contact us at 334-220-1555 to confirm availability and travel fees.

Sales Tax
Rental fees do not include sales tax of 9.5%.

We only accept checks from registered businesses and organizations. Personal checks are not accepted.

What are the rental hours?

Standard weekend deliveries are scheduled between 7:00 AM and 1:00 PM. Delivery times may vary based on the route, event schedule and special circumstances. Weekday delivery times are arranged around the scheduled start time of your event. Our team will contact you before arrival.

How long is the rental for?

Our standard inflatable rental is for a full event day and will be set up and ready for at least eight hours. When booking online, enter the time your event is scheduled to begin as the start time. We will call or text when the delivery team is en route. Longer event times may be available depending on the rental and event requirements.

Are Inflatables safe?

Yes. Our commercial-grade inflatables are designed with safety features such as fire-retardant material and protective netting. Responsible adult supervision is required at all times, and all posted safety rules must be followed. Inflatables are secured with stakes on grass or approved anchoring methods on hard surfaces. Please tell us during booking if your setup area is concrete, asphalt or another hard surface so our team can prepare the correct equipment.

What if it rains or bad weather?

Your event is protected by our Weatherproof Party Guarantee. If severe weather affects your event, contact us before delivery to discuss your options. Eligible reservations may be rescheduled, and your rental credit can be used toward another available date within 12 months.

Once equipment has been delivered and set up, refunds are not available due to weather. For the safety of our customers and team, we will not set up or operate equipment when weather conditions, including high winds or severe storms, make it unsafe.

What type of payments do you accept?

We accept cash, business checks, money orders, Visa, Mastercard, American Express, Discover, PayPal, Cash App, Zelle, Apple Pay, and Afterpay.

If you would like to use Afterpay, please notify us at least 24 hours before your event so our team can create an invoice.

Do I need to pay a deposit.

Yes. A $25 non-refundable deposit is required for standard reservations. If you cancel at least 10 days before your scheduled event, the $25 deposit may be applied as a credit toward a future reservation within 12 months.

For large commercial events, a 10% non-refundable deposit is required to secure your reservation. If the event is canceled, the 10% deposit is non-refundable. Any additional payments made toward the reservation will be applied as a credit toward a future event within 12 months.

All future credits are subject to availability and must be used within 12 months of the original event date.

What if I don't have access to electricity?

All inflatable rentals require access to a standard electrical outlet for each blower. If electricity is not available at your event location, no problem — generator rentals are available and can be added to your reservation.

If you're unsure how much power your event will require, contact our team and we'll help determine the appropriate power setup based on the equipment you're renting.

How far in advance do I need to order?

Rentals are reserved on a first-come, first-served basis. We recommend booking as early as possible, especially for weekends, holidays, school events and popular seasonal dates. If you have a last-minute rental need, contact us and we will do our best to accommodate your event based on availability.

Can you set-up in parks?

Yes! We provide rentals for events at parks and other public locations. A $100 park setup fee applies to park reservations.

Customers are responsible for obtaining any permits or approvals required by the park or local authority. Please confirm that your event location allows the equipment you are renting and has adequate space and access for setup.

If electricity is not available, generator rentals can be added to your reservation.

What surfaces can inflatables be set up on?

Inflatables can be set up on grass, indoors, or approved hard surfaces such as concrete or asphalt, provided there is adequate space and the area is safe for installation.

A $25 hard-surface setup fee applies when an inflatable must be secured on concrete, asphalt, or another approved hard surface.

Please let our team know the setup surface when booking so we can bring the proper equipment to safely secure your inflatable.

Can I pick up my order?

Most inflatables require delivery and professional setup by our trained team to help protect guests and equipment. Customer pickup is available only for select rentals specifically listed in our Grab & Go category. Contact us if you are unsure whether an item qualifies for pickup. Delivery fees may apply based on the event location.